Kelaghor Terms & Conditions – Please Read Before Using

These terms and conditions form a legal agreement between the Kelaghor platform and its users. "Kelaghor", "we", and "our" refer to the company that owns and operates this platform.

Kelaghor is an online betting and gaming platform serving users in Bangladesh. By accessing or using the platform, you agree to these Terms & Conditions. If you do not accept these terms, please do not use our services.

This document may be updated from time to time. Continued use of the platform after any update will be considered acceptance of the revised terms and conditions.

The following conditions must be met to register and participate on Kelaghor:

• You must be at least 18 years of age.
• You must be a real individual — registration under a company name is not allowed.
• You must use the platform of your own free will and with a clear state of mind.
• Registration is not permitted from countries or regions where online gaming is prohibited by law.

Kelaghor may request your national ID or other valid document at any time for age verification. Kelaghor reserves the right to restrict an account until verification is complete.

Each individual may only open one account. Operating multiple accounts is considered a breach of our rules.

All information provided at registration must be accurate and complete — your name, phone number, and address must be real. If any details change, please update your account accordingly.

• Keep your password secure and do not share it with anyone.
• If you experience unauthorised access, contact Kelaghor support immediately.
• Sharing or selling your account to another person is strictly prohibited.
• Withdrawals will be restricted until KYC verification is completed.

Kelaghor may request a copy of your government-issued ID, passport, or driving licence at any time for account verification. This is done solely for your protection.

Kelaghor accepts deposits via Mobile Pay, Nagad, Rocket, and selected bank transfers. All deposits are processed in Bangladeshi Taka (BDT).

• The minimum deposit amount may vary depending on the payment method.
• Deposits are typically credited to your account within 1–5 minutes.
• Depositing from a third-party account is strictly prohibited.
• If your deposit is delayed in processing, contact support right away.
• Kelaghor monitors suspicious transactions to prevent money laundering.

Please keep the following conditions in mind when withdrawing winnings or balances from Kelaghor:

• Withdrawals can only be made from verified (KYC-completed) accounts.
• Withdrawals will be processed using the same payment method used for the deposit.
• Withdrawals are typically processed within 24 hours; VIP members enjoy even faster processing.
• Wagering requirements must be met before withdrawing winnings from bonuses.
• Multiple withdrawal requests can be submitted in a single day, though processing times may be longer.

If a withdrawal gets held up during Kelaghor's verification process, please contact support. Unusually large withdrawals may require additional documentation.

Kelaghor offers a variety of bonuses and promotional offers. Each bonus has its own terms, which are detailed on the respective offer page.

• The welcome bonus is available to new members once only.
• To use a bonus, you must meet the specified wagering requirement.
• Claiming bonuses through multiple accounts is strictly prohibited and subject to penalties.
• Any unused bonus will be forfeited once it expires.
• Kelaghor reserves the right to modify or cancel any bonus offer at any time.
• Separate wagering requirements apply to winnings from free spins.

In any bonus-related dispute, Kelaghor's decision is final.

The following rules apply when placing bets on Kelaghor:

• Once a bet is confirmed, it cannot be cancelled or changed.
• Pre-match bets and live betting are governed by separate rules.
• If a bet is placed at incorrect odds due to a technical error, Kelaghor reserves the right to void it.
• Accounts showing suspicious betting patterns will be placed under review.
• If a sports event is cancelled, all related bets will be voided and stakes refunded.

In the event of a dispute over a game or match result, the official result will be considered final. If a system error causes an incorrect win or loss to be displayed, Kelaghor reserves the right to make corrections.

The following activities are strictly prohibited on the Kelaghor platform:

• Opening or operating multiple accounts.
• Use of bots, automated software, or any technology to gain an unfair strategic advantage.
• Using the platform for money laundering or any other illicit financial activity.
• Exploiting system vulnerabilities to gain an unfair advantage.
• Collecting other members' personal information or gaining unauthorised access to their accounts.
• Harassing or abusive behavior toward staff.
• Registering under another person's identity.

Kelaghor is committed to protecting your personal information. We use 256-bit SSL encryption and never sell your data to any third party.

• Your data is stored solely for the purpose of providing services and ensuring security.
• Payment information is stored in encrypted form.
• Never share your password over the phone or via message – Kelaghor will never ask for your password.
• If you receive a notification of a suspicious login attempt, change your password immediately.

For more details, visit our Privacy Policy View page.

Kelaghor believes gaming is a form of entertainment – it is our responsibility to ensure it never becomes an addiction.

• You can set your own deposit limits at any time.
• You can activate self-exclusion at any time to take a temporary or permanent break.
• No one under the age of 18 is permitted to use an account.
• If you are experiencing financial difficulties, we strongly advise refraining from betting.

For more details, visit our Responsible Gaming Visit the page. If something seems wrong, get in touch — we're here to help.

Kelaghor may close or suspend an account under the following circumstances:

• If any violation of the terms and conditions is found.
• Registering with false information.
• If suspicious or fraudulent activity is detected.
• For legal or regulatory requirements.

You may request to close your account at any time. Any valid balance in the account can be withdrawn prior to closure, provided there are no pending verifications.

Kelaghor may update these Terms & Conditions at any time. Members will be notified of significant changes via email or in-platform notifications.

In the event of a dispute, our support team will first attempt to resolve it directly. If a resolution cannot be reached through support, the matter may be escalated for higher-level review. In all cases, Kelaghor's final decision is binding.