Kelaghor Privacy Policy – Your Information Is Completely Safe With Us

Kelaghor is an online gaming and betting platform serving users in Bangladesh. We believe your personal information is your asset — we collect it because it's necessary to provide our services, not to sell it.

This Privacy Policy ("Policy") explains how Kelaghor collects, uses, stores, and protects your personal data. It applies to our website, mobile app, and all related services.

This policy is written in plain language so you can understand it easily. If anything is unclear, please reach out to our support team directly.

Kelaghor collects different types of information depending on the situation. The table below provides a full breakdown:

We only collect information that is strictly necessary. We never ask for data that is excessive or irrelevant.

Kelaghor has specific and legitimate reasons for collecting your data:

• To create your account and verify your identity, which is essential for the security of your account.
• To process payments and complete financial transactions.
• To comply with Anti-Money Laundering (AML) and fraud prevention legal requirements.
• To deliver effective customer support in Bangla.
• To ensure the security and proper functioning of the platform.
• To send you promotions and bonus offers tailored to your preferences (with your consent only).
• To uphold our responsible gaming policy and impose limits where necessary.

Kelaghor uses the information collected solely for the following purposes:

• Service Operations: Keeping your account active, providing gaming services, and processing payments.
• Personalization: To provide personalized recommendations and offers that enhance your gaming experience.
• Security: To detect and prevent unauthorized access, fraud, and suspicious activity.
• Legal Compliance: To meet regulatory requirements and fulfill legal obligations.
• Contact: To send important updates, account-related information, and security alerts.
• Platform Improvement: Monitoring service quality to improve the overall user experience.

If you no longer wish to receive marketing or promotional communications, you may withdraw your consent at any time.

Kelaghor does not sell your personal information to third parties. However, data may be shared in the following limited circumstances:

• Payment Processors: Payment processors such as Mobile Pay, Nagad, and Rocket — solely to complete transactions.
• Identity Verification Service: Authorized verification agencies to complete the KYC process.
• Legal Authorities: To government authorities under court orders or legal obligations.
• Fraud Prevention: Authorized security partners for fraud detection.
• Technology Services: Cloud storage and hosting providers – under strict confidentiality agreements.

Kelaghor follows the highest industry standards to protect your information. Our security framework operates on multiple layers:

• Encryption: All data transfers are secured with 256-bit SSL/TLS encryption.
• Data Storage: Stored data is kept on servers secured with AES-256 encryption.
• Access Control: Only authorized personnel have access to your data.
• Regular Audits: Third-party security experts conduct regular system reviews.
• Two-Factor Authentication: Additional verification is available to secure your account login.
• Real-Time Monitoring: Systems are in place to detect unusual activity in real time.

Please note that no method of transmission over the internet is 100% secure. Stay vigilant — never share your password with anyone.

The Kelaghor website and app use cookies – small data files stored on your device.

• Essential Cookies: Used to maintain your login session and ensure security — these cannot be disabled.
• Functional Cookies: Used to remember your language preferences and settings.
• Analytics Cookies: To understand platform usage – fully anonymized data only.

You can manage cookies through your browser settings. However, disabling essential cookies may affect certain features of the platform.

Kelaghor does not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal requirements:

• Active account data: Retained for as long as the account remains active.
• Financial transaction records: minimum 5 years as required by law.
• KYC documents: 5 years from the date of verification, or as directed by applicable law.
• Support communications: up to 2 years after resolution.
• Closed account data: retained from the date of closure as required by legal obligations.

Once the designated retention period ends, data is securely deleted or anonymized.

Kelaghor believes you should have control over your own data. You have the following rights:

To exercise this right support@kelaghor.betEmail us or reach out via live chat. We are obligated to respond within 30 days.

Kelaghor strictly prohibits collecting information from anyone under 18 and does not allow minors to use the platform. This is one of our most important policies.

• Age verification is mandatory at the time of registration.
• Any account found to belong to a minor is suspended immediately.
• If any minor's data is collected inadvertently, it is deleted immediately.

If you believe a minor is using this platform, please let us know immediately.

Kelaghor may update this Privacy Policy from time to time. When changes are made:

• The "Last Updated" date at the top of this page will be revised accordingly.
• Members will be notified of significant changes via email or in-app notification.
• Continued use of the platform after any updates will be considered acceptance of the revised policy.

We recommend visiting this page regularly to stay up to date.

For any questions, requests, or complaints regarding this Privacy Policy, please contact us: